Frequently Asked Questions

Product Fitment & Compatibility

1. How do I select the correct parts for my bike?

Use our online fitment tools or send us your bike’s make, model, year, and current specs. We’ll help confirm correct parts.

2. Can you help me choose the right suspension setup or part?

Absolutely — that’s our specialty. Provide your riding style (road, track, off-road) and weight, and we’ll recommend the most suitable spring rates, valving, or upgrade.

3. Can I install these parts myself?

Some components (like levers, mirrors, or basic hardware) are DIY-friendly. Suspension, valving, and race components should be installed by a qualified technician — ideally at our Pukekohe workshop — to ensure safety and warranty coverage.

Stock, Backorders & Lead Times

1. Are all products listed on your website in stock?

We carry a core range of popular items locally, but many specialist parts are ordered from our international suppliers (e.g. Öhlins, Bitubo, YSS, Nitron).

2. What happens if an item is on backorder?

If your order includes a backordered item, we’ll contact you with an estimated delivery timeframe and give you the option to:

  • Wait for the full shipment
  • Split the order into multiple deliveries
  • Substitute or cancel the backordered item

3. Do you offer pre-orders for new or limited parts?

Yes. When available, pre-order listings will be clearly marked. Payment secures your allocation from our next shipment.

Ordering & Custom Requests

1. Can you order parts that aren’t listed on the website?

Yes. If you can’t find what you’re after, we can usually source it through our supplier network. Just let us know the part number, model, or description.

2. Can you supply race-spec or custom-built suspension?

Definitely. We build and supply custom-valved suspension setups based on rider data. Contact us directly for pricing and lead times — these aren’t typically listed online.

3. Do you offer trade or team pricing?

We support race teams, coaching groups, and workshops. Email us with your business or team details and we’ll set up a trade account if eligible.

4. Can I track my order?

You can check the status of your order and track any shipments from the My Account page, or via the Order Tracking page. You will also receive an email with a tracking link when the item has been dispatched.

Shipping & Handling

1. Do you ship internationally?

Our website is currently set up for New Zealand domestic shipping, but we can quote international freight on request.

2. Can I pick up my order in person?

Yes — you can collect from our Pukekohe workshop by appointment. Just select “Local Pickup” at checkout.

3. Do you offer express or overnight delivery?

Yes, however if you need something urgently, contact us before placing your order and we’ll check what’s possible based on stock location and courier schedules.

Contact and Additional Support

1. Can you help me set up my new suspension after I receive it?

Yes — we can install and tune suspension in-house, or provide guidance on settings if you’re fitting it yourself. Please see our Contact Us page for ways to get in contact with us.

2. How can I contact you for further assistance?

We’re here to help, please see our Contact Us page for ways to get in contact with us.