Privacy Policy

This Privacy Policy explains how Darkart Motosport Limited (“we”, “us”, “our”) collects, uses, stores, and protects your personal information.
We respect your privacy and comply with the New Zealand Privacy Act 2020.

By using our website www.darkartmotosport.co.nz or our services, you agree to this policy.

1. Information We Collect

We collect personal information necessary to supply products, perform workshop services, and communicate effectively.
This may include:

  • Contact details – name, address, phone number, email
  • Account information – username, passwords, order history
  • Payment details – billing address and transaction data (processed through secure third-party gateways; we do not store full card details)
  • Vehicle information – make, model, VIN, and setup preferences
  • Communication records – emails, messages, or call notes
  • Website data – cookies, IP address, browser type, pages viewed, and analytics data

2. How We Collect Your Information

We collect personal information when you:

  • Purchase products through our website
  • Book a workshop or track support service
  • Create an online account or sign up to newsletters
  • Communicate with us via email, phone, or social media
  • Browse our website (using analytics and cookies)

We may also collect information from third parties such as payment processors, courier providers, or event partners — but only where necessary to deliver our services.

3. How We Use Your Information

We use your information to:

  • Process and deliver product orders
  • Manage workshop bookings and communicate service updates
  • Respond to enquiries or customer support requests
  • Improve our website, services, and customer experience
  • Send order confirmations, invoices, or booking reminders
  • Send marketing emails or newsletters (only with your consent)
  • Comply with legal and regulatory requirements

4. Sharing of Information

We do not sell or rent personal data.
We may share necessary information only with:

  • Trusted service providers (e.g. payment gateways, couriers, IT hosting, or email marketing platforms)
  • Regulatory authorities if required by law
  • Workshop partners or suppliers when required to complete your service or warranty claim

Each third-party provider is bound by strict confidentiality and data-protection obligations.

5. Storage and Security

We store personal information electronically using secure, access-controlled systems.
We take all reasonable steps to:

  • Prevent unauthorised access, alteration, or disclosure
  • Use SSL/TLS encryption on our website and payment pages
  • Restrict staff access to authorised personnel only

If a data breach occurs that may cause harm, we will notify affected individuals and the Office of the Privacy Commissioner as required by law.

6. Cookies and Analytics

Our website uses cookies to improve your browsing experience and collect anonymous analytics.
Cookies help us understand how visitors interact with the site and allow functions like saving items in your cart.

You can choose to disable cookies in your browser settings, though some website functions may not work properly.

We also use tools such as Google Analytics for anonymous traffic analysis.
No personally identifiable information is collected through analytics.

7. Email Marketing and Opt-Out

If you subscribe to our newsletter or marketing emails, we’ll occasionally send updates about new products, events, or special offers.
You can unsubscribe at any time by clicking the link at the bottom of any email or by contacting us directly.

We comply with the Unsolicited Electronic Messages Act 2007.

8. Access and Correction of Your Information

You have the right to:

  • Access the personal information we hold about you
  • Request corrections if information is inaccurate or incomplete

To request access or correction, contact us at [email protected].
We’ll respond within a reasonable timeframe in accordance with the Privacy Act 2020.

9. Retention of Information

We retain personal information only as long as necessary to:

  • Complete the purpose it was collected for
  • Comply with legal, accounting, or warranty requirements

When no longer required, we securely delete or anonymise your information.

10. Links to Other Websites

Our site may contain links to third-party websites. We are not responsible for their privacy practices or content.
We encourage you to review those sites’ privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time.
Your continued use of our website or services signifies acceptance of the revised policy.